Transactions

FusionCX, a leading global provider of business, technology, and support services to clients in North America, Europe, and India from state-of-the-art delivery centers, completed an investment in Ready Call Center, Ltd. (“RCCbpo”), a provider of contact center services to clients in North America.  Executive management will preserve and grow the RCCbpo brand and culture.  Access Investment Advisors sourced RCCbpo and was the exclusive buy-side advisor for FusionCX. 

Allied Global BPO, a leading global provider of Business and Technology services provisioned to both US and Latin American clients from a network of delivery centers, completed an investment in CallTek BPO, Inc., a provider of network operations, engineering, customer service, technical support, field service and logistics services to North American clients from 2 state-of-the-art delivery centers in the Philippines. We sourced CallTek and was the exclusive buy-side advisor for Allied.

One Equity Partners (“OEP”), a private equity firm with over $10Bn in assets under management, completed an investment in OneLink. OneLink’s 10,000+ employees provide an integrated portfolio of BPO services to North, Central and South American clients from 13 state-of-the-art delivery centers in El Salvador, Nicaragua, Colombia, Guatemala and Mexico. We sourced OneLink and was the buy-side advisor for OEP.

Capgemini, a €22Bn company traded on the Paris exchange with 350,000 employees in 50 countries leveraging technology to enable business transformation, completed a $115MM IT applications management carve-out from Levi’s. Services included global applications development and management. We sourced, solutioned, negotiated and closed the transaction for Capgemini.

Capgemini, a €22Bn company traded on the Paris exchange with 350,000 employees in 50 countries leveraging technology to enable business transformation, completed a $150MM IT applications management carve-out from Loblaws. Services included applications and IT infrastructure management, and help desk support to Loblaws’ employees. We sourced, solutioned, negotiated and closed the transaction for Capgemini.

Capgemini, a €22Bn company traded on the Paris exchange with 350,000 employees in 50 countries leveraging technology to enable business transformation, completed a $545MM IT applications services carve-out from GM. Services included managing GM’s global dealer systems, global sales and marketing systems, and help desk support to dealers in 40 countries. We sourced, solutioned, negotiated and closed the transaction for Capgemini.

CSC (now DXC), a $14Bn company traded on the NYSE with 130,000 employees in 60 countries providing mission critical IT services to 240 Fortune 500 clients, completed a $1.6Bn IT infrastructure services carve-out from Sears. Services included rebadging Sears’ employees to CSC, data centers, main frames, UNIX and Windows servers, network and desktop management, and help desk support. We sourced, solutioned, negotiated and closed the transaction for CSC.